We have a strict 100% no return policy. To be able to return an item for store credit, you must have written management approval at time of purchase. No product returns will be allowed without written management approval.

Only eligible items with written management approval can only be returned for Store Credit. No cash will be refunded, instead, you’ll receive a gift credit for the value of your return. Gift credit can be spent like cash on any item in our store, except for monthly memberships. This gift credit expires 30 days after the original purchase date.

To be eligible for a return, you must have written management approval that your item is eligible for a store credit. Your item must also be returned in the same condition that you received it. It must also be in the original packaging. If the eligible returned item is not in the same condition as when it was purchased, no store credit will be allowed.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Membership Fees

To complete your return, we require a receipt or proof of purchase and written management approval.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a gift credit will automatically be applied to your account, within a certain amount of days.

Late or missing refunds (if applicable)
If you have not received your refund after 3 business days of us receiving the product, please contact us at Note: This is rare, as the refund process is a priority and will always act swiftly.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Launchpad Liquidation, 1010 Putman Dr. NW, Huntsville AL 35816, United States.

Shipping (if applicable)
To return your product, you should bring it to our physical store or mail it to: Launchpad Liquidation, 1010 Putman Dr. NW, Huntsville AL 35816, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.